Privacy Policy

Last updated: November 2026

NineApple AI (ABN 63 793 937 231) respects your privacy and handles personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What We Collect

• Contact details you give us, such as your name, email address, phone number and business name.
• Details about your enquiry or project, and records of our communications.
• Billing and payment details if you buy an app or engage us for a build (payments are handled by third-party payment providers).
• Information you or your users enter into apps we build or supply, as set out in the relevant agreement.
• Basic technical information such as browser type or IP address, if analytics tools are enabled.

How We Use It

We use personal information to respond to enquiries, deliver and support our apps and services, process payments, improve our offering, send updates you have asked for, and meet legal obligations. We do not sell your personal information.

AI and Third-Party Services

Some apps we build use AI services from third-party providers. Where an app sends information to an AI provider to produce a result, we will tell you what is shared. Please avoid entering sensitive personal information into an app unless it has been designed for that purpose. We also use other trusted providers, such as hosting, email and payment services, which may store or process data in Australia or overseas.

Disclosure

We share personal information only with service providers who help us operate, where you have agreed, or where required or permitted by law.

Security and Retention

We take reasonable steps to protect personal information from misuse, loss and unauthorised access, and we keep it only as long as needed for the purposes above or as the law requires.

Cookies and Analytics

This website may use cookies or similar tools to understand how it is used. You can control cookies through your browser settings.

Access, Correction and Complaints

You can ask to access or correct the personal information we hold about you, or make a privacy complaint, by emailing [email protected]. We will respond within a reasonable time. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (oaic.gov.au).

Changes

We may update this policy from time to time. The latest version will always be on this page.